Last updated: 14 July 2024
B Mechanic ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our on-demand multi-vendor marketplace app ("App") to order car services from listed vendors. Please read this policy carefully to understand our practices regarding your personal data and how we will treat it.

1. Information We Collect
We collect the following types of information when you use our App:
  • Personal Information: When you register on the App, we collect information such as your name, email address, address, location, phone number or mobile number, and car details (make, model, license plate).
  • Transaction Information: If you make a payment through our App, payments are processed by third-party payment gateways and we do not store your credit card or other financial information.
  • Usage and Device Information: We collect information about how you interact with the App, such as the features you use, the actions you take, and the devices you use to access the App.
2. How We Use Your Information
We use the information we collect in the following ways:
  • To facilitate the ordering and delivery of car services through our App.
  • To communicate with you, including providing customer support and sending you service-related messages.
  • To improve our App and develop new features and services.
  • To personalize your experience and customize the content and advertisements you see.
  • To comply with legal obligations and resolve disputes.
3. Sharing of Your Information
We may share your information with third parties in the following circumstances:
  • With Vendors: We share your name, contact information, and car details with the vendor from whom you order services through our App, to facilitate the service delivery process.
  • With Service Providers: We may share your information with third-party service providers who assist us in operating the App and providing services to you (e.g., hosting services, analytics providers).
  • For Legal Purposes: We may disclose your information to comply with applicable laws, regulations, legal processes, or governmental requests.
4. Your Choices
  • Account Information: You can review and update certain personal information associated with your account through the App.
  • Location Information: You can control location tracking through your device settings or the App settings, though this may affect certain features of the App.
5. Security of Your Information
We take reasonable measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, please be aware that no method of transmission over the internet or electronic storage is completely secure.

6. Children's Privacy
Our services are not directed to individuals under the age of 18. If we become aware that we have collected personal information from a child under 18 without parental consent, we will take steps to delete that information.

7. Account Deletion Policy
The B Mechanic Account Deletion Policy governs the process by which users of the B Mechanic app can delete their accounts and outlines the retention of certain user data by B Mechanic
  • Account Deletion Process: Users have the option to permanently delete their B Mechanic accounts, including their customer profiles and associated information. This action removes personal details such as name, contact information, address details, and previous order history from active use within the B Mechanic system.
  • Retention of User Data: However, for compliance and operational requirements, B Mechanic retains certain user data even after account deletion. This retained data may include user information that could be pertinent in resolving disputes between the user and B Mechanic or its partnered service providers. Examples of retained data may encompass user details crucial for dispute resolution, such as name, contact information, address details, and a record of previous orders.
  • Purpose of Retained Data: The retention of such data serves as a reference point in case of future disagreements, ensuring fairness and accuracy in resolving any disputes that may arise between the user and B Mechanic or its service partners.
  • Data Security and Confidentiality: B Mechanic upholds stringent measures to safeguard retained user data, maintaining confidentiality and complying with relevant data protection regulations to protect the privacy of its users.
  • User Rights and Transparency: Users are entitled to inquire about the specific types of data retained after account deletion and may request further details regarding its use in dispute resolution processes. B Mechanic is committed to transparency in its data handling practices and strives to provide clear information regarding these processes.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices and services. We will notify you of any material changes by posting the updated policy on the App or through other communications.

9. Contact Us
If you have any questions about this Privacy Policy, please contact us at support@b-mechanic.com
By using our App, you agree to the collection and use of your information as described in this Privacy Policy.

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